Frequently Asked Questions

Everything you need to know about shopping at Vape Shack.

What is your return policy for apparel?

We offer a 30-day return window for all unworn, unwashed clothing items with original tags attached. Please note that for hygiene reasons, intimates and swimwear are final sale.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, Vape Shack ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the time of purchase.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.